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Our team is ready to help you. Reach out through any of these channels:
Business Hours
Sunday - Thursday: 9:00 AM - 6:00 PM
Frequently Asked Questions
Here are answers to our most common questions. Did not find what you are looking for? Contact us directly.
Yes, RouteFlow is designed to work offline. You can create invoices, manage orders, and update customer data even without internet. All data is saved locally on the device and syncs automatically when connection returns.
Yes, you can upgrade your subscription at any time. When upgrading, the difference between plans is calculated proportionally for the remaining period. For example: if you're on the Starter plan at $29 and upgrade to Team at $79 after half the month, you'll only pay the difference ($50) prorated for the remaining half month.
Yes, all invoices created through RouteFlow are fully compliant with Saudi ZATCA requirements and the e-invoicing system. Invoices include the required QR Code and complete tax data.
We support multiple payment methods to suit your business: Credit cards (Visa, Mastercard, American Express), direct bank transfer for businesses, Apple Pay and Google Pay for quick payments, and cash on delivery for companies in Saudi Arabia and UAE (annual subscriptions only). All payments are processed through secure, encrypted gateways.
Yes, RouteFlow supports Bluetooth printing to most popular thermal printers such as EPSON, Bixolon, and Xprinter. You can print invoices instantly from your tablet or smartphone.
Yes! Annual subscription saves 20% compared to monthly payments. For example: Team plan at $79/month ($948/year) becomes $63/month ($756/year) with annual subscription, saving $192 per year. The discount is calculated automatically when you choose the annual period.
Yes, RouteFlow fully supports both Arabic and English. You can instantly switch between languages in the UI, and issue invoices in each customer's preferred language.
We offer a refund guarantee within 14 days of subscription if the system isn't right for your business. For annual subscriptions, you can request a partial refund for remaining months if you cancel after the trial period. Refunds are processed within 5-7 business days to the original payment method. Note: No refunds for months already used.
We offer four plans: Starter ($29/month for small teams), Team ($79/month for growing teams), Business ($149/month for medium businesses), and Enterprise (custom pricing). All plans include a 14-day free trial.
Yes, you can downgrade your subscription at the next renewal (monthly or annual). When downgrading, features from your current plan remain available until the end of the current subscription period. For example: if you're on Business and decide to downgrade to Team, you'll keep Business features until the current subscription ends.
Yes, you can upgrade your subscription at any time. When upgrading, the difference is calculated proportionally. You can also downgrade at annual renewal.
No, there are no additional fees or hidden costs. The displayed price is the final price (tax included depending on your country). Updates, technical support, and backups are all included in the subscription. The only exception is ERP integration fees in the Enterprise plan, which are determined based on project scope.
No, all our plans include unlimited invoices and customers. The only limits are on users and routes based on your chosen plan.
The main difference is the number of users and routes: Team supports 10 users and 15 routes, while Business supports 25 users and 50 routes. Additionally, the Business plan includes: Developer API for integration with other systems, dedicated 24/7 technical support, free monthly training sessions, and priority for new feature requests. If you need more than 25 users, we recommend the Enterprise plan.
We use AES-256 encryption for all data in transit and at rest. Data is stored on secure servers with daily backups. We adhere to strict security standards to protect your business information.
RouteFlow works on tablets and smartphones with Android (version 7.0 or later). We are currently working on iOS support. You can use the same account on multiple devices.
Yes, we provide a free training session when you start with the system. Team and Business plans include additional training, while Enterprise includes a dedicated account manager and comprehensive training sessions.
You can start by signing up directly from our website. The 14-day free trial does not require a credit card. After registration, you can download the app and start using it immediately.
Business and Enterprise plans include a developer API for integration with ERP, CRM, and popular accounting systems. Contact our sales team for technical details.
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