Privacy Policy
1. Introduction
At RouteFlow, we are committed to protecting your privacy and the security of your personal data. This policy explains how we collect, use, and protect your information when you use our website and applications.
2. Data We Collect
We collect different types of data to provide our services effectively:
- Personal Data: Name, email address, phone number, and company information
- Usage Data: How you interact with our app and features you use
- Device Data: Device type, operating system, and unique device identifier
- Location Data: Sales representative locations when using route tracking features
3. How We Use Your Data
We use your data for the following purposes:
- Provide, maintain, and improve RouteFlow services
- Process transactions and manage your account
- Communicate with you about product updates and technical support
- Ensure compliance with legal and regulatory requirements
- Protect system security and prevent fraud
4. Data Sharing
We do not sell your personal data to third parties. We may share data only with:
- Service providers who help us operate our services
- Regulatory authorities when legally required
- Competent authorities in emergency situations to protect safety
5. Data Security
We take strict security measures to protect your data:
- AES-256 encryption for all data in transit and at rest
- Restricted access for authorized personnel only
- Continuous security monitoring and periodic penetration testing
- Encrypted backups in secure locations
6. Your Rights
Under data protection laws (GDPR and PDPL), you have the following rights:
- Access your personal data
- Correct inaccurate data
- Delete your data (except as required by law)
- Object to processing of your data
- Transfer your data to another service
7. Cookies
We use cookies to improve your experience on our website. You can control cookie settings through your browser settings or via our consent panel on the website.
8. Data Retention
We retain your data as long as your account is active or as necessary to provide our services. When you delete your account, we will delete your data within 30 days, except as required by law to maintain records.
9. Changes to This Policy
We may update this policy from time to time. You will be notified of any significant changes via email or in-app notification.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
- Email: privacy@routeflow.biz
- Address: Riyadh, Kingdom of Saudi Arabia